Privacy Policy – Physio K

Effective Date: 01/02/2026

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Physio K (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal and health information, including through our website, online bookings, and communications.

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1. Collection of Personal and Health Information

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We collect personal and health information from you when you:

• Attend consultations or treatment sessions

• Book appointments online or via phone

• Sign up for newsletters, promotions, or other communications

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The information collected is primarily used to provide high-quality health care, manage appointments, and communicate with you about your treatment and our services.

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2. Use and Disclosure of Information

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Your information will generally only be disclosed to:

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• Other healthcare professionals involved in your treatment (where necessary)

• Third parties as required by law or for debt collection purposes

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We may also use your information to:

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• Manage appointments and payments

• Provide updates about services, promotions, or events

• Send newsletters or marketing material (with your consent)

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3. Communication and Marketing

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We use SMS, email, telephone, and post to communicate with you. Examples include:

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• Appointment reminders and follow-ups

• Newsletters and updates

• Information on services, events, or special offers

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You can opt out of marketing communications at any time by contacting our administration team or sending an email to [insert email address]. Opting out will not affect your treatment.

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4. Website Use and Cookies

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Our website may use cookies and similar technologies, including third-party tools such as Facebook Pixel, to collect information about your interactions with the site. This may include:

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• Analytics to improve our website and services

• Advertising or retargeting to provide relevant offers

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You can manage or disable cookies through your browser settings.

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5. Access and Correction

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You may request access to personal information we hold about you. Requests should be made in writing to the Practice Director at Kenny@physiok.com.au.

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We may charge a reasonable fee to cover the cost of providing access.

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6. Consent

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By providing your information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us.

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7. Contact Us

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If you have any questions about this Privacy Policy or how we handle your information, please contact us:

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Physio K
801/3 Waverley street
Bondi Junction, 2022, Sydney
Email: info@physiok.com.au
Phone: 02 7902 1408