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1. Cancellations

  • At Physio K, we provide a premium quality physiotherapy service. In order to provide the best service possible, we promise to give you our full and undivided attention and will not double book your appointment with someone else. We offer a strictly one-on-one service. In order for us to continue to offer such a high quality service we need your help. If you need to change or cancel your appointment, we request a full 24-hour notice of cancellations if something comes up. We will charge the full cost of the appointment when you give less notice or do not show up. This policy applies to all of our patients and makes scheduling a consultation at a time of your convenience easier.

  • Thank you for your honour and thank you for giving your practitioner the respect of being there when they have set aside time for you.


2. Late and Missed Appointments

  • If you arrive late to an appointment, but within your appointed time slot, you may receive a shorter consultation in an effort not to inconvenience other clients waiting.

  • If you arrive after or entirely miss an appointment, you will be charged the consultation fee in full.


3. Consent to Treatment

You hereby request and give consent to our therapists to perform all necessary examinations, manipulations, therapy, rehabilitation and medical diagnostic procedures in accordance with their professional training and understanding of your injury.

You understand that you have an opportunity to discuss with your therapist, the nature and purpose of your physiotherapy care before any treatment is rendered.

You acknowledge and accept the following:

  • The physical nature of physiotherapy and related treatments.

  • You have the right to see the physiotherapist of your choice, refuse intervention or seek a further opinion and to provide feedback and make a complaint.

  • The adverse risks associated with treatment, including stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications. 

  • The common side effects of dry needling include muscle soreness, fatigue and bruising. These side effects are temporary and normally well tolerated by most people. Less common side effects include dizziness or fainting, metal allergy and pneumothorax (air in the chest cavity). 

  • The probability of risk is lowered by screening procedures.

  • Other treatment options exist if the risk of physiotherapy is considered to be high, including medication, medical care, hospitalisation and surgery.

  • The risk of remaining untreated includes the formation of adhesions, scar tissue and other degenerative changes. These changes can further reduce skeletal mobility, and induce chronic pain cycles. It is quite probable that delay of treatment will complicate the condition and make future rehabilitation more difficult. 

  • Many clients receive our services without the need of a medical or other referral. However, in the event a referral from another practitioner has been given, it is highly recommended that such a referral is provided to the treating physiotherapist to assist in the continuity of care and our delivery of the most appropriate treatment for the client.


4. Consent to Obtain and Release Information


To expedite the management of your injury or injury claim, you accept it may be necessary to communicate the details of your medical condition with treating practitioners, rehabilitation consultants, case managers and employers.

By agreeing to these Terms and Conditions you give permission for representatives of Physio K to exchange such information regarding injuries sustained and any significant past medical history, with those people deemed necessary by Physio K.


5. Accounts and Billing

  • Please refer to our most recent schedule of fees for an outline of the services we offer and their associated prices. 

  • It is expected that all fees are paid in full at the time of consultation.

  • We accept cash, EFTPOS, credit cards and offer electronic health rebates (via HICAPS) for your convenience. However, in the event of electronic network failure, full payment is still required on the day of consultation.

  • An administration fee may apply if a consultation fee is not paid on the day. 

  • Health Insurance rebates (electronic or otherwise) can only be claimed after the service has been received. 

  • There is no refund available on the purchase of any personal or healthcare items if you change your mind. If the item has a major problem we can either refund or exchange the item for you.

  • Please understand that our strict billing methods allow equality of service to all clients, and serve to raise the already high standard of care we can offer you.


6. Privacy Policy Summary Statement

  • The personal and health information you provide during your consultation and subsequent treatment will be collected for the primary purpose of providing high quality health care. 

  • This practice is committed to protecting your privacy and this information is generally only disclosed to other members of your medical team where necessary.

  • Where required by law or if necessary for debt collection reasons, your personal information will be disclosed.

  • Physio K uses SMS and/or email communication to keep you up to date with the status of your appointment.

  • From time to time we may send you information regarding happenings at your local practice via a number of possible ways including: post, email, telephone call or SMS. Reasons we may contact you include:
    • To administer accounts and process payments.
    • To communicate with you regarding any issues affecting your treatment.
    • Provide information on services and benefits available to Clients.
    • To notify Clients of promotions and events.
    • Appointment Reminders.
    • Appointment Follow Ups.
    • Marketing and promotional material about new products, services or special offers.
    • Periodic Newsletters and updates.

Should you wish not to receive such communications or our convenient appointment reminders please advise the administration staff or send us an email. 

  • You may gain access to information held about you by this Practice by putting your request in writing. Please address all such correspondence to the “Practice Director”. Please note a fee may apply. 

  • Your acceptance of these Terms and Conditions is considered consent to receive such communications as outlined above however you may opt out at any time.


7. Exclusion of Liability

The Practice Directors and employees of this Practice shall not be liable for, nor shall they accept any responsibility for any injury, loss or damage sustained by any person or persons arising out of any of the treatments or procedures delivered in this practice or in any way whatsoever which does not arise from any negligent act or omission of the Practice Director and employees.


8. General Promotional Offers Terms and Conditions

These terms and conditions apply to all promotions run by Physio K unless specifically stated otherwise:

  • Offer not valid with any other offer

  • Offer is limited to one offer per person.

  • Offers are only available at the Back In Motion practice promoting the offer. If a practice changes ownership, offers made by the former ownership are void.

  • Any discounts are off the standard pricing for the product or service.

  • Not redeemable for cash or products.

  • Pricing relating to any offer is valid only at the time of publication and is subject to change or termination without notice.

  • ‘New’ clients - means anyone that has never received services at the practice before.

  • The offer applies to standard physiotherapy appointments, which are up to 30 minutes. If interested in longer treatments, please contact us for details before booking.

  • To ensure the benefit of the offer is passed on to you, please confirm that you are claiming the offer when booking, or with the practice reception at time of arrival.

Please note that Physio K may change this policy from time to time by updating this page. 

This Policy is effective from December 2019.


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