Privacy Policy – Physio K

Effective Date: 01/02/2026

Physio K (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal and health information, including through our website, online bookings, and communications.

1. Collection of Personal and Health Information

We collect personal and health information from you when you:

Attend consultations or treatment sessions
Book appointments online or via phone
Sign up for newsletters, promotions, or other communications

The information collected is primarily used to provide high-quality health care, manage appointments, and communicate with you about your treatment and our services.

2. Use and Disclosure of Information

Your information will generally only be disclosed to:

Other healthcare professionals involved in your treatment (where necessary)
Third parties as required by law or for debt collection purposes

We may also use your information to:

Manage appointments and payments
Provide updates about services, promotions, or events
Send newsletters or marketing material (with your consent)

3. Communication and Marketing

We use SMS, email, telephone, and post to communicate with you. Examples include:

Appointment reminders and follow-ups
Newsletters and updates
Information on services, events, or special offers

You can opt out of marketing communications at any time by contacting our administration team or sending an email to [insert email address]. Opting out will not affect your treatment.

4. Website Use and Cookies

Our website may use cookies and similar technologies, including third-party tools such as Facebook Pixel, to collect information about your interactions with the site. This may include:

Analytics to improve our website and services
Advertising or retargeting to provide relevant offers

You can manage or disable cookies through your browser settings.

5. Access and Correction

You may request access to personal information we hold about you. Requests should be made in writing to the Practice Director at Kenny@physiok.com.au.

We may charge a reasonable fee to cover the cost of providing access.

6. Consent

By providing your information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us.